Infocus – Guides (v1–v5)

1a.1 Pre-visit checks

1a.2 Site arrival, parking and set-up

1a.2 On arrival at site

Park legally and safely, following local parking rules and any site-specific instructions (avoid blocking bus stops, crossings or emergency access). Carry out a dynamic risk assessment (traffic, pedestrians, weather, ground conditions) before setting up. Put on your PPE before exiting the vehicle and approaching the Infocus unit. Position cones/barriers around your work area so you have a safe zone on the pavement/footway. Verify the unit matches the work order (site number, location description, Infocus type where visible). Check for obvious hazards before starting work (broken glass, unstable structure, exposed wires, aggressive behaviour nearby). Escalate and do not proceed if not safe.

3.1 General cleaning tools

• Floor broom.
• Soft bristle broom (for structure, canopy, non-digital glass).
• 2-step step-up box or suitable step ladder.
• Squeegee and squeegee pole.
• Microfibre cloths (multiple, clean).
• Microfibre duster on pole (for high vents and top hat areas).
• General cleaning cloths.
• Bucket and mild detergent (for structure and non-digital glass).
• Disinfectant wipes or disinfectant spray.
• Barrier equipment (cones, tape, barrier stands).

3.2 Screen and glass chemicals

• Windolene (or approved equivalent) for digital glass with polarisation filters (MRI-based v1–v3 and unknown type).
• Quick glass cleaner for LG protective glass and standard outdoor glass (where permitted).
• Easy Off sticker removal spray (or approved sticker remover).
• Graffiti wipes / graffiti remover.
• Mild non-abrasive glass cleaner suitable for anti-reflective coatings (for LG v4–v5).

3.3 Vents and filter tools

• Vacuum cleaner with soft brush attachment.
• Air duster (aerosol).
• Pipe cleaners or cotton-tipped sticks.
• Screwdrivers (for covers and filter housings).

Use these frequencies as defaults. Increase for dirty or high-usage environments where required.

5.1 Process checklist

5.1.1 Structure & casing clean – step-by-step

Barrier off the area and check for trip hazards around the unit. Put on required PPE (hi‑viz, gloves, eye protection, safety footwear, bump cap if needed). Sweep around the base with a floor broom and remove rubbish, weeds and greenery. Check rubbish for sharp items; only handle while wearing gloves. Walk around the unit checking for graffiti, stickers and visible damage to structure or glass. Remove graffiti from painted/metal surfaces using approved graffiti wipes/remover (not on digital glass). Spray sticker remover on stickers (structure / non-digital glass), capture runs immediately, wait and wipe adhesives off. Clean canopy and roof using a soft bristle broom with mild detergent; use step-up or ladder safely. Clean vents under the top hat with a damp microfibre duster on a pole (never place hands where you can't see). Brush side panels and skirts (structure only) with soft broom, water and mild detergent. Rinse structural surfaces carefully; avoid directing water into vents or joints. Use squeegee and cloths to remove excess water and dry panels and skirts completely. Confirm structure is clean and dry and sensor holes/vents on the exterior are clear.

• Treat all digital glass as having a sensitive polarisation or optical filter.
• Do not use abrasive pads, steel wool, generic solvents, ammonia-based cleaners, thinners or benzene.
• Do not use wax, insecticides or lubricants on glass.
• Do not apply water directly from hoses or buckets to digital glass.
• Use only approved cleaners (Windolene for MRI-based / polarised glass, correct glass cleaner for LG).
• Use only clean microfibre cloths and, where allowed, squeegees.
• Prevent liquids from running into frames or vents.
• Ensure glass is completely dry and smear-free before leaving site.

Use this procedure for Infocus v1–v3, and for any unit where you are not sure of the screen type.

7.1 Process checklist – main digital advertising glass

7.1.1 MRI glass cleaning

Assess contamination level: "dirty" (grease, droppings, heavy fingerprints) or "light" (dust, minor fingerprints). If dirty: spray 6–8 shots of Windolene evenly over the digital glass; wear eye protection. If dirty: use squeegee (if allowed) from top to bottom to remove excess liquid. If dirty: finish by wiping the glass with a clean microfibre cloth until fully dry. If light: spray 2–3 shots of Windolene evenly over the digital glass. If light: wipe with a microfibre cloth from top to bottom, ensuring no residue remains. Inspect glass from multiple angles; if smears remain, re-clean lightly with a microfibre cloth.

7.2 Process checklist – around screen & interactive components

7.2.1 Around MRI screen & controls

Use disinfectant wipes or spray-on-cloth to clean around the bezel (not on the glass itself). Clean handset, "candle", number pad and accessibility pad with disinfectant wipes. For small touchscreens, apply a small amount of Windolene to a cloth (not directly on the screen) and wipe gently, then dry.

7.3 Sticker removal on MRI digital glass

7.3.1 Sticker removal – MRI glass

Apply sticker remover sparingly to the sticker area on digital glass. Immediately wipe any runs to prevent spreading onto other surfaces or into joints. Allow approx. 5 minutes for the product to soak into the sticker. Gently wipe the softened sticker and adhesive off using a microfibre cloth (no blades/scrapers). Re-clean the area with Windolene and a microfibre cloth to remove any chemical residue.

Use this procedure for Infocus v4–v5 units equipped with LG 86" LCD screens, including bonded/non-bonded and anti-reflective configurations.

8.1 Weekly quick cleaning & visual check

8.1.1 LG quick clean

Barrier the area and visually inspect glass for cracks, chips or other damage. Remove any stickers using approved sticker remover, wiping away chemical runs immediately. Remove graffiti from the glass using approved anti-graffiti product for this panel type. Apply a thin, even layer of quick glass cleaner from top to bottom. Use a microfibre cloth to wipe in circular motions until the glass is clean and dry. Inspect for smears; repeat lightly if needed.

8.2 Monthly outside cleaning – non-bonded panels

8.2.1 LG non-bonded outside clean

Open the access panel to reach the inner face of the protective glass safely. Clean the front of the LCD/bonded glass and inner face of the protective glass with microfibre cloth and approved glass cleaner. Close and secure the panel fully. Clean the external face of the protective glass using the weekly quick cleaning method. Confirm all faces are smear-free and all doors/panels are locked.

Many Infocus units provide accessibility and communication features, including a handset, emergency call buttons and accessibility pads. Use this section to clean and functionally check these devices during your visit.

9.1 Cleaning accessibility and communication hardware

9.1.1 Cleaning handset, keypad and accessibility pad

Using disinfectant wipes, clean the handset (earpiece and mouthpiece), cable and cradle. Do not saturate connectors. Clean the numeric keypad/number pad (including 999/emergency button) with disinfectant wipes, ensuring any liquid does not pool in gaps. Clean the accessibility pad (e.g. raised circular control) carefully with a disinfectant wipe, avoiding excess moisture. If present, clean any on-unit instructions or accessibility icon areas so they remain clearly legible.

9.2 Functional checks – audio and emergency access

9.2.1 Handset and standard call test

Check that the handset is properly seated in the cradle and that the cable is not twisted or damaged. Initiate a test call using the designated non-emergency test number (e.g. 0333 444 8885 or local equivalent) as per your local procedure. Confirm you can hear the remote side clearly through the handset and that they can hear you (speak clearly and identify yourself as testing). End the call and confirm the on-screen status returns to idle and the handset deactivates as expected.

9.2.2 Emergency / 999 button test (simulation)

Press the emergency/999 button once to confirm the dedicated emergency screen or red background appears (do not let a real emergency call connect). Listen for the pre-call announcement confirming you are about to contact emergency services, then cancel according to procedure (e.g. hang up or press cancel). Confirm the unit returns to normal idle state and that the emergency button is not stuck or physically damaged.

9.3 Accessibility pad and on-screen accessibility options

9.3.1 Accessibility pad test

Place a finger on the accessibility pad and ensure the on-screen indicator/cursor appears and can be moved in all directions. Test any select/confirm action (e.g. press-down) to ensure the pad can activate buttons or menu options. Check that any on-screen accessibility menu (e.g. text size, language, audio assist) opens and responds correctly if configured on the unit.

Some Infocus units provide USB sockets and/or wireless charging pads for public use. These must be kept clean and tested regularly to ensure safe operation.

10.1 Cleaning charging areas

10.1.1 Cleaning USB and wireless charging surfaces

Visually inspect USB ports and wireless charging pads for damage, contamination or foreign objects (coins, debris). Remove loose debris around ports using a dry cloth or soft brush. Do not insert metal tools into ports. Clean the surface of any wireless charging pad with a disinfectant wipe, then dry with a microfibre cloth. Ensure any instructional labels (e.g. "Place phone here") are legible and not obscured by dirt or stickers.

10.2 Functional checks – USB charging

10.2.1 USB charging test

Use a known-good USB cable and a personal test device (e.g. phone or test load) to check each available USB port. Confirm the device shows charging (charging symbol or percentage increase) for each port tested. Check for any abnormal heat or smell at the port while charging (if detected, stop and isolate the port/unit and escalate).

10.3 Functional checks – wireless charging (if equipped)

10.3.1 Wireless charging test

Place a compatible test device on the wireless charging pad as indicated by the on-unit graphics. Confirm the device shows that wireless charging has started (icon or message on device). Check that the pad does not get abnormally hot during a short test period.

11.1 Process checklist – vents

11.1.1 Vents and grills – monthly clean

Barrier off the area and decide if power isolation is required (only for internal access). Use a vacuum cleaner with soft brush to gently remove dust and debris from all external vents and grills. Use a microfibre duster on a pole for high vents (e.g. under top hat). Use pipe cleaners or cotton swabs for tight areas where dust accumulates. Do not spray water or liquids into vents; only use lightly damp cloths if absolutely necessary, avoiding ingress. Confirm vents are visually clear with no dust clumps, leaves or debris.

For Infocus v4–v5 units with LG 86" screens, field technicians may perform approved filter cleaning and replacement where trained and authorised.

12.1 Frequencies

• Internal cleaning including filters: monthly.
• Filter replacement: every 2 years (or as per local policy).

12.2 High-level filter replacement checklist

12.2.1 Filter replacement (v4–v5)

Isolate power to the unit following local procedures; barrier off the working area. Open the required access doors and locate the fan blocks and filter blocks. Undo security screws and carefully disconnect fan cables; remove fan blocks and store safely. Remove filter covers and keep all screws safe; pull filter blocks out of their cavities. Confirm you have a complete replacement filter set; insert new filters in correct orientation, replacing all together. Vacuum the area where filters sit and around fans using a soft brush; use air duster if needed. Refit filter covers with all screws and reinstall fan blocks, reconnecting cables securely. Re-energise power; check that all fans run correctly and that any diagnostic checks pass.

Use this section for quick on-site troubleshooting of core Infocus functions: phone/handset, touchscreen, accessibility pad and charging ports. Always respect your competence limits and escalate when issues persist.

14.1 Handset and call issues

14.2 Touchscreen and accessibility pad issues

14.3 USB / wireless charging issues

14.4 When to escalate immediately

• Any failure of the emergency/999 button or emergency call flow.
• Any suspicion of electrical fault (burning smell, repeated reboots, exposed wiring).
• Damage affecting accessibility (e.g. accessibility pad missing or inoperative, handset unusable).

15.1 Key contact numbers and channels

• Operations / Incident line: 0808 164 5081 (or local equivalent).
• Non-emergency handset test number: 0333 444 8885 (or site-specific test number where defined).
• Digital support / incident email: UK.Incident-Management@jcdecaux.com (replace with local address if different).
• Fault / WebOps portal: Use your standard JCDecaux fault logging or WebOps URL for reporting issues.

15.2 When to stop work and escalate

Stop cleaning or maintenance and escalate instead of continuing if:

• Glass issues: cracked, chipped or shattered glass; deep scratches or visible filter damage.
• Structural issues: loose, bent or unstable panels, skirts or canopy; doors/covers that cannot be secured.
• Electrical/thermal issues: screen fails to power on or shows severe artefacts after your work; fans do not run; burning smell or unusual noises.
• Water ingress: standing water or obvious moisture inside the unit.
• Access/safety issues: unable to isolate power when required; unsafe access to parts of the unit.
• Uncertain configuration: screen type unknown and correct products/procedures are not available.

15.3 Escalation path

15.3.1 Escalation steps

Field technician: stop work, make area safe and document site number, asset ID, revision (if known), issue description and photos. Log ticket: raise a case via your local system (maintenance portal/fault tool/email) using a clear subject (e.g. "Infocus – Exterior / Cleaning issue at [Site #]"). Attach photos and notes; clearly state current status (powered on/off, area barriered or not, any temporary measures). Follow local instructions if operations ask for more information or additional checks. Allow operations/supervisor to escalate to specialist digital or engineering teams where required.

15.4 Information to include in every ticket

• Site number and location.
• Asset ID and Infocus revision (v1–v5, MRI-based or LG if known).
• Date/time and type of visit (routine cleaning, fault, follow-up).
• Tasks performed, tools/chemicals used, and any internal areas accessed.
• Outcome (resolved / partly resolved / unresolved / worsened).
• Remaining risks and whether the unit is safe to operate or has been isolated.

15.5 On-site emergency actions

If there is an immediate risk to the public or staff (e.g. hanging glass, unstable structure, exposed live parts):

15.5.1 Emergency actions

Stop non-essential work immediately. Make the area safe with barriers or tape, preventing public access to the hazard. Isolate power if trained and authorised to do so. Call your designated emergency/urgent operations contact and clearly state it is an Infocus safety-critical issue, with site number, location and hazard description. Follow instructions from operations or your supervisor; remain on site if requested, until the situation is handed over or resolved.

15.6 Responsibilities and limits

• Technicians must follow this guide, keep the unit and area safe, and report defects promptly and accurately.
• Technicians are not required to diagnose complex electronics, perform structural repairs, or make decisions on replacement or redesign.